Returns and cancellations:
Should you wish to return your equipment please request a return by emailing sales@winnersimports.co.za
Please make note of the following should you wish to return the equipment.
No returns will be accepted without proof of purchase. Goods incorrectly supplied must be returned within 5 days of online purchase.
All products returned are for the Customer’s account and we will not be held responsible for the loss or damage of the equipment during the return process. Items and packaging must be received in the original packaging with all parts and manuals. The return package must include a copy of the original invoice. We reserve the right to charge up to 10 % restocking fee or refuse the return should the above conditions not be met. All the goods are subject to manufacturer warranty.
Return address:
Winners Imports
Unit 10, Keymax Industrial Park
1006 Ergon street
Lyttelton Manor
Centurion
0157
Please note: Warranty only covers factory faults and not:
- Abuse, misuse or tampering.
- Loss of data on the PC under any circumstances. Customers are encouraged to back up all data stored on the hard disk of their PC before giving the PC for service.
- Alteration, modification or adjustment of the Equipment by anyone other than Seller’s authorized representatives
- Improper or negligent use, application, operation, care, cleaning, storage or handling
(Contaminated with dirt, sand, water or any other substance that may damage pneumatic and hydraulic components)
- Any software that accompanied the equipment is on an “as is” basis. We do not warrant the operation of any or all the software programs pre-loaded or added to the equipment
- Our warranty does not entail a warranty of functionality or any obligation to repair or replace a defective computer, if that defect is a result of physical breakage, improper installation or connections, electrical faults external to the product, software induced problems (e.g. Virus attacks), abuse or unauthorized modification of the product. All warranties are subject to visual / photographic inspection of the product by the seller to determine if valid. In terms of section 55(3) of the CPA There is no general right of return. A change of heart is not a legal reason to return an item. The direct marketing “cooling-off” period is for a period of 7 days after receiving the goods.
- Damages caused due to acts of force majeure. Fire, water, wind, lightning or other natural causes.
- First attempts to determine the cause of the defect or fault on the seller’s equipment shall be undertaken by phone or by electronic data transmission (i.e. e-mail), with the aim of resolving the issue. The seller reserves the right to send replacement parts or units to You so that You can fix the faulty equipment through instruction via telephone or electronic data transmission. If this is not successful, the seller will repair or replace the equipment, at the seller’s option.
- The Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.
- The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects of the device. The seller shall not be held responsible for any material or financial losses caused by the defective product.
- In the event equipment is not installed according to specification warranty will be void. The seller reserves the right to request the Installation certificate.
- The replacement of equipment shall be supplied without accessories and supplies
- The seller reserves the right to demand from You the original purchase receipt of the equipment.
- Please note that the place and date of purchase must be indicated legibly.
- The physical condition of the equipment is also taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first 30 days from the purchase date.
- Adverse environmental conditions, including, without limitation, excessive heat, moisture, corrosive elements, or dust or other air contaminants, radio frequency interference, electric power failure, power line voltages beyond those specified for the equipment, unusual physical, electrical or electromagnetic stress, and/or any other condition outside of Seller’s environmental specifications
- Use of the Equipment in combination or connection with other equipment, attachments, supplies or consumables not manufactured or supplied by Seller
- The seller holds the rights to request all maintenance / service documents in the event documents cannot be produced warranty will be void.
Refund policy
Strictly 7 day return policy, thereafter we cannot offer you a refund or exchange.
Make sure the correct item is selected when placing your order, should you be uncertain please contact us on 012 664 3556 or email sales@winnersimports.co.za to avoid disappointment.
In order for us to refund you, the item must be unused and in the original packaging that you received it in. To complete your return, we require proof of purchase.
Refunds if applicable
Once you have returned the goods it will be inspected. An email will be sent to you as notification that we have received your goods as well as approval or rejection of your refund. In order for us to refund you, please send us confirmation of bank details. Should you be approved, your refund will be processed.